Do I have to give my phone number to use Stillpoint?

If you want help being matched, we usually need enough contact information for us or a provider to reach you. If you do not want to share a phone number, you may choose another available contact method, but matching options may be more limited.

Will the funeral home or cremation provider contact me directly?

If you ask to be matched, yes. We may share your request details with licensed providers that may be able to help, and they may contact you using the information you provided.

Does Stillpoint sell insurance or funeral plans?

No. Stillpoint is a free matching service. We are not an insurance seller, funeral home, crematory, cemetery, or funeral director. We provide general educational information and help connect families with licensed providers.

Privacy Policy — Stillpoint

This page explains what information Stillpoint collects, how we use it, and the choices you have.

Stillpoint is a free matching service. We help people connect with licensed funeral homes and cremation providers in the United States. We are not a funeral home, crematory, cemetery, funeral director, or insurance seller. This page gives general information about our privacy practices in plain language.

What we collect

We collect the information you choose to share with us when you use Stillpoint.

Contact details, such as your name, phone number, email address, and ZIP code
Information about the help you are looking for, such as burial, cremation, memorial planning, pre-planning, veteran-related questions, timing, and budget range
Basic details that help with a match, such as the city and state where services may be needed
Messages or notes you send to us
Technical information that websites commonly collect, such as device type, browser type, IP address, pages visited, and approximate location from your IP address
Cookie or similar data used to keep the site working, understand traffic, and improve the service

Please do not send sensitive information you do not want shared for matching. If you submit information about another person, please make sure you have the right to do so.

How we use it

We use your information to provide and improve the Stillpoint service.

To review your request and try to match you with licensed funeral homes or cremation providers near you
To contact you about your request by phone, text, or email, depending on the information you provide and your choices
To answer questions and offer general educational information about funeral and cremation options
To operate, protect, and improve our website and matching process
To keep records, prevent misuse, and comply with legal obligations

We do not use your information to arrange funerals, perform cremations, sell merchandise, or sell insurance. If you ask about pre-planning or final-expense options, we may share general educational information. We do not sell pre-need contracts or insurance.

Who we share it with

We share information only as needed to run the matching service and support the website.

With licensed funeral homes or cremation providers that may be able to help, so they can contact you about your request
With service providers that help us operate the website, communications, forms, analytics, storage, or security
If required by law, court order, or a valid legal process
If needed to protect the rights, safety, and security of users, providers, or Stillpoint

We do not share more than we reasonably need for these purposes. We do not claim to "sell" your information in the ordinary sense of selling a customer list. If the law where you live gives a specific meaning to terms like sale, sharing, or targeted advertising, you may contact us to ask about your choices.

Your choices

You have choices about the information you share and how we contact you.

You can choose not to submit a match request, but some parts of the service may not work without basic contact and location information
You can ask us to stop contacting you for matching-related outreach
You can disable cookies in your browser, although some site features may work less well
You can ask to review, correct, or delete certain personal information, subject to legal or operational limits

If you are matched with a provider, that provider may keep and use your information under its own privacy practices. We encourage you to read the provider's privacy policy and verify the provider is licensed in your state before sharing more information. You can also learn more about how it works and request help through get matched.

How we protect information

We use reasonable administrative, technical, and organizational measures to help protect the information we hold. No website, email, text message, or data storage system can be guaranteed to be completely secure. For that reason, please share only the information needed for us to help with a match.

We keep information for as long as reasonably needed to provide the service, maintain records, meet legal obligations, resolve disputes, and prevent misuse. Retention periods can vary depending on the type of information and the reason it was collected.

Contact and updates

If you have a privacy question, want to update your information, or want to ask about access or deletion, please contact Stillpoint through the contact method listed on this site. If this privacy policy changes, we may update this page and change the effective date.

For general educational information about planning and your rights as a consumer, you may also find funeral rule rights helpful.

Privacy Policy